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United States

Issue Kind
Advertising/Sales 1
Billing/Collections 0
Shipment Problems 1
Guarantee/Warranty 0
Trouble with a Service Or Product 3
Overalls 5

All ComplaintsComplaint ResolvedComplaint AnsweredComplaint UnresolvedComplaint Unansweredcarapeastra.net Incapable to Situate BusinessComplaint Kind - Advertising/Sales IssuesComplaint Kind - Distribution IssuesComplaint Kind - Troubles with Product/Service
Keep in mind that grievance message that is shown could not stand for all issues submitted with carapeastra.net-- some customers might choose to not release the information of their problems, some grievances might not satisfy carapeastra.net's criteria for magazine, or carapeastra.net might show a part of problems when a high quantity is obtained for a certain service.

I put 2 orders, Order # ****** for $59.32 on November 27 and also Order # ****** for $44.36 on November 30, 2020. The tag was produced as well as it stated the orders remained in pre-shipment on December 9, 2020 however I have actually not gotten either order to day. I have actually emailed, called, sent out sms message to ************ as well as DM"s on IG concerning not obtaining my items. They reacted a couple of times claiming "your order has actually delivered which the article workplace is supported". They have actually considering that quit reacting when I requested a reimbursement, a number of times.
Problem Kind: Issues with Product/Service
Standing: Settled

On June 14 I put an order for their BOGO sale. I placed among their items in my buying cart as well as left the web site, I then returned as well as included 2 even more items for the buy one obtain one. I did not observe the very first item was still in the cart as well as I acquired 3 containers rather than 2. I sent out an e-mail right away after that so they can terminate the order as well as offer me a reimbursement, I did not obtain a reaction up until June 17. In the action on 6/17 they requested my order number, I reacted and also did not obtain one more e-mail till 6/18 which was mentioning my order was being delivered. I obtain a 2nd e-mail on 6/18 mentioning "Hi, we are shipping the last orders currently. Please permit us to repair this concern tomorrow." That was the last e-mail I received from them. I sent out 2 even more e-mails on 6/21 and also 6/25 and also still have yet to learn through them. Due to the terrible customer support I have actually obtained I intend to return all my things and also obtain a complete reimbursement. I have actually closed the containers.
Issue Kind: Troubles with Product/Service
Standing: Unanswered

Products triggered incredible loss of hair and also triggered little hairless area on my 5 years of age little girl"s head.
Problem Kind: Shipment Problems
Condition: Unanswered

I purchased my item back in November 29 my bundle was provided to my front door where *** left it apple iphone *** I am developed E Tae all currently I can not obtain a reimbursement from no one lastly *** phone calls me I'll speak with a manager they have actually been calling this business no one's returning any kind of telephone call e-mails sms message anything they tear me off 50. 92. No one grab the phone currently
Issue Kind: Advertising/Sales Issues
Condition: Unanswered

The promotion mentions that their Carmel therapy will certainly not change your all-natural swirls appearance. This is a full like. Both my mother and also myself have all-natural hair. My hair is a lot more training course and also curly than hers, nonetheless after 2 therapies our normally curly hair disappeared! When I clean my hair it stays straight. My hair has actually been messed up by this item and also the proprietors will certainly not also recognize my email.this firm must be closure!

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